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Knowledge base
connecX Portal
Portal Login
4
Portal Login
Log in to the Portal for the first time
Log in to the Portal as an existing user
Forgotten Password
Portal Dashboard
3
Portal Dashboard - Status Row
Portal Dashboard - Action Rows
Portal Dash Board - Booking Rows
User Management
5
View Contacts
Create New Contact
Archive Contact
Edit Contact
Resend Activation Email
Deliveries
7
View Deliveries
Edit Deliveries
My Parcel Locker
Create Deliveries
Collect Deliveries
View all 7
Events Calendar
10
Events Calendar Overview
Create New Daily Event
Edit Event
Create New Recurring Event
Delete Event
View all 10
Stripe Payments
2
Setting Up Stripe Payments
Setting up Payments for Facilities
Facility Bookings
9
Facility Bookings Overview
Create a Facility Booking
Edit Facility Booking
Delete Facility Booking
View Facility Bookings
View all 9
Facility Management
1
Facility Management
Maintenance Management
3
Manage Maintenance Requests
Create work order
Download Maintenance Requests
Message Management
2
Viewing Messages
Sending Messages
News Management
6
Create News Item
Edit News Item
Delete News Item
Setting Up MagicInfo Panel
Publishing News on MagicInfo from connecX
View all 6
Service Bookings
6
View Service Booking Requests
Pending Service Bookings
Confirmed Service Bookings
Change Requested Service Bookings
Cancel Requested Service Bookings
View all 6
Troubleshooting
1
Resetting Cookies
User Registration
3
User Registration Overview
View Pending User Registrations
Approve/Reject Pending Registration
Visitor Registration
3
View Visitors
Create a Visitor
Visitor Arrival and Departure
Key Management
0
Surveys
2
How to create a survey for connecX
Create an account with Survey Monkey
Car park Bookings
2
Car Park Booking Requests
Car Park Settings
Logs
1
Access System Log
connecX Portal (Facility Management)
Overview
1
Overview
Asset Management
6
Overview
Create New Asset
Edit asset
Archive Asset
User Guide: How to Use the Asset Category Page
View all 6
Contractors
6
Overview
Create New Contractor
View Contractors
Edit contractor
Archive a contractor
View all 6
Maintenance Plans
6
Overview
View Maintenance Plans
Create New Maintenance Plan
Edit Maintenance Plan
Archive Maintenance Plan
View all 6
Work Orders
7
Overview - Work Orders
View Work Orders
Create New Work Order
Edit Work Order
Archive Work Order
View all 7
Maintenance Calendar
2
View Calendar
Maintenance Calendar Overview
Budget Codes
1
Budget Codes
Inspections
4
Inspection Templates - Overview and How To
Inspections
Inspections Overview
Re-ordering Inspections
connecX Mobile App
User Login
4
Log in to the app for the first time
Log in to the app as an existing user
Multi-Factor Authentication
Reset Password
User Account
3
Overview
Energy Account Number (SUPA Energy)
User Account Overview
Access Control
3
Schlage lock setup
FDi Scanner setup
Scan FDi readers with no Wi-Fi, Data or Signal
Service Bookings
4
Create a Service Booking
View my Service Bookings
Edit a Service Booking
Cancel a Service Booking
Facility Bookings
5
View Facility Bookings
Create Facility Booking
Edit Facility Booking
Cancel Facility Booking
Move in/out Bookings
Maintenance Requests
5
View Maintenance Requests
Create Maintenance Request
Edit Maintenance Request
Cancel Maintenance Requests
Overview
Messaging
4
Overview
View & Send to Messages
Overview
Mute a group chat
Smart Home
5
Overview
View and Control Devices
Activate Scenes
Lift Control
Legrand Integration
Event Bookings
4
View Booked Events
Cancel Booked Events
Create an Event Booking
What happens when a Building Manager cancels an event
Visitor Registration
5
Register a Vistor
Cancel Visitor Registration
Edit a Visitor
View Visitors
Booking a Carpark for a visitor
Deliveries
4
Overview
View deliveries
Collect a pacel on the user's behalf
Delivery collection
connecX Voice
Alexa Voice
7
Account Linking
Alexa Voice Commands (non-Smart Home)
Amazon Skill Store
Amazon Alexa Mobile App
Alexa and Alexa Device FAQs
View all 7
connecX Integrations
Kone Lift Integration
0
HSCTG Nurse Call Integration
0
Salto Integration
0
Smart Things Integration
0
SUPA Energy
0
connecX Display Suite (Web App)
Login
1
User Login
Navigation menu
1
Navigation menu
Display Suite
2
Project list
Open a project
Contacts
0
Device Setup
1
Apple device setup (iPad)
Release Notes
connecX Release 2.9
2
Release 2.4 Enhancements
Release 2.9 Defects Fixes
connecX Release 3.0
2
Release 3.0 Defect Fixes
Release 3.0 Enhancements
connecX Release 3.1
13
Release 3.1 - IMPORTANT
Release 3.1 - Facility Booking Updates
Release 3.1 - NEW Budgeting & Invoicing
Release 3.1 - Work Order Updates
Release 3.1 - Contractor Updates
View all 13
connecX Release 4.0
9
Release 4.0 - General
Release 4.0 - Setting Page
Release 4.0 - Commercial Support
Release 4.0 - Dashboard Enhancement
Release 4.0 - iPassan User Synchronisation
View all 9
connecX March 2024 Release
10
Visitor Booking - Access Control
Energy - App
Export Work Orders
FDi Interface Enhancements
Introduction of Floor Levels
View all 10
connecX April 2024 Release
6
Carparks
Lock Shortcut
Contractors Page uplift
Onboarding Levels
Registration Page Update
View all 6
connecX May 2024 Release
10
Scan FDi readers with no Wi-Fi, Data or Signal
Inspection and Inspection Templates Updates
Event Cancellations in App
Additional Profile Details in the App
iPassan integration updates
View all 10
connecX August 2024 Release
6
Multi-Factor Authentication (MFA) Update for connecX Portal and App
SUPA Energy Registration form
Visitor Page Update
Facilities Booking Report
Assigning Credentials
View all 6
Legal
Privacy policy
1
Privacy Policy 18/12/2020
Terms and Conditions
1
Terms of Service
connecx Onboarding
Site Onboarding - Advanced
1
Advanced Site Onboarding
connecX Subscription Information
connecX Subscription Tiers
3
connecX Community Features
connecX Facility Management Features
connecX Smart Building Features
iPassan
Troubleshooting
3
BLE Credentials Failing due to a Timezone Error in Bookings
connecX users missing in iPassan
Log tool in iPassan
Overview
0
connecX integration with iPassan
4
iPassan User Creation/Editing/Archiving via. connecX
iPassan facility bookings via. connecX
iPassan visitor booking via connecX
Assign iPassan/Schlage credentials via. connecX
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