A two-way group chat is a channel created only by building management. It can consist of multiple residents and other building managers across buildings. Building management and residents can exchange messages, media, and files in real-time, allowing for open discussions within the building community.
How to create a group chat
Steps
- Navigate to the messages page in the connecX portal. Messages can be found near the bottom of the left navigator bar.
- Click the teal plus button next to the search bar on the messages page.
- A pop-up will appear with four different messaging options. Click on Group Chat.
- A new modal will appear for you to fill in the group chat fields.
Name: Enter an appropriate name for this group chat; this field is mandatory.
Message Approval drop down: Building management can require message approval in group chats. When enabled, all messages will be pending until approved. This feature is optional and designed for censorship purposes. - Click add users to add members to the group
Add users by Criteria: Building Managers can create group chats by selecting users through multiple filters. You can start by choosing a User Type (e.g., managers, tenants, owners), or Building, and then you can refine it by Level, and Unit. Each filter narrows the group further, you can observe this in the right half of the modal. After selecting your criteria, click Add, and users matching those filters will be added to the chat. Repeat this process as needed.
In the example below, the user has chosen only to add Tenants & Owners Occupiers that belong to Tower 1 to the group chat.
Search and Add Users: Building Managers can also search and add a specific individual to this chat.
Members: Once you've added users, they will appear in the member's section. You have the option to remove all or remove members one by one. You must add at least one member to complete the group chat creation.
To complete the group chat creation, press create at the bottom of the modal.
