Messaging in the mobile app follows a continuous messaging style similar to Messenger or Whatsapp. Messages sent and received are maintained in a chat, which creates a messaging history. Three channels pertain to a resident: a Broadcast Channel, a Group chat, and a Resident chat with Management. Please note that only Building Management can create Group Chats and Broadcast Channels. However, residents have the ability to initiate a chat with Building Management at any time.
Channel Types:
Broadcast Channel (1-Way)
Building management can create a one-way broadcast channel to send residents essential updates or announcements directly. Unlike a regular chat, residents can receive messages but cannot reply.
Group Chat (2-way)
A two-way group chat is a channel created only by building management. It can consist of multiple residents and other building managers across buildings. Building management and residents can exchange messages, media, and files in real-time, allowing for open discussions within the building community. Building management can also set up group chats to require message approvals for censorship.
Resident chat with management (2-way)
A two-way Management-to-Resident chat allows building management to communicate directly with an individual resident and vice versa in real-time. In the app, this chat will always be called Building Management. Both parties can exchange messages, media, and files. If there are multiple building managers, all managers can access this chat and respond or send messages, ensuring continuous support regardless of the manager available.
Where to find Messages.
Navigate to the Messaging tab at the top right corner, beside settings.