Pending Bookings
All service booking requests start in pending status after the booking request has been created by a resident. The portal user can then edit, approve, or delete the request. At this stage, a portal user can review the booking, make the necessary arrangements, and edit any of the information if required.
Actions to take:
1. Review service request
2. Call service provider to check availability
3. If available -> approve the request
4. If not available -> call the resident to arrange an alternative time
5. If no agreement -> delete the booking request after informing the resident
Approve Booking
During the approval stage you may wish to edit the Notes, Booking Date, and Time and then proceed to approve the booking. We recommend that residents are notified of any edits needed to be made. Once the required edits are made, the booking can be approved.
When a booking has been approved a message will be sent to the resident via the mobile app and SMS (if enabled). Note that SMS messages are only possible for residents with functional mobile numbers. All SMS incur a charge of 0.5c per SMS sent. We recommend only using mobile notifications.
Delete Booking
You can also delete the booking and it will be archived.
A resident who made the request may also delete the booking before it is approved via the mobile app. If a resident cancels a pending booking, the booking will be shown as canceled.