If the status is Cancel Requested this means that the resident has requested a cancellation to the service booking via the app after the booking has already been confirmed with the service provider. In this case, there are three options for the portal user:
STEPS
1. Contact Service to see whether cancellation is possible
2. If possible -> confirm cancellation request
3. If not possible but alternative time is possible -> confirm an alternative time with the resident
4. If the resident agrees to alternative time -> Edit request and Update booking
5. If the booking cannot be cancelled and alternative time is not possible -> reject the cancellation request
Confirm Cancellation Request
A cancellation request can be confirmed after building management have spoken to the service provider and this has been accepted. To confirm a cancellation request the portal user will need to delete the request which will place it into an archived status. Once confirmed, the resident will receive a message to inform them of the booking cancellation.
Reject Cancellation Request
If it is too late to change the booking and the resident has agreed to go ahead with the booking, then the cancellation request can be rejected. Rejecting the cancellation request changes the booking status back to confirmed.
Editing Booking Request
If the booking request cannot be cancelled but an alternative time can be found then building management can edit the time/date of the booking request and Update the request. Updating the edited booking request will reset the status to confirmed with the new date/time.