Overview:
There is currently an issue in which the BLE Credential is failing due to the FDI API timezone discrepancy when transferring bookings from connecX to iPassan
Details:
When a booking is made in connecX and transferred to iPassan, the BLE credential fails. The issue lies with the FDI API, which mishandles the booking creation in iPassan by not applying the correct timezone. This discrepancy causes a shift in the booking time, resulting in the BLE credential not being synchronised with the actual booking time. This will lead to access problems, with users not being able to use their BLE credentials at the intended time.
Short Term Solution:
In the meantime, building managers should inform users that they should use PIN codes (for Facilities with Pin Code Access) or Physical Fobs to enter facilities during their booking time.
Long Term Solution:
Updates:
Building Managers that use connecX and iPassan will be notified directly when this issue has been resolved and tested. We will also update this article accordingly.