This article will cover the following sections.

  • Sending a message
  • Editing a message
  • Deleting a message
  • Replying to a particular messages.



Sending a message

Steps:

  1. Click on a chat that you would like to send a message to.
    Reminder: Broadcast channels are one-way only, and residents will not be able to reply to messages in a broadcast.
  2. Clicking the message composer and type your message. When you're finished, press the send icon.

  3. You can also send photos, videos, audio recordings, or documents separately. Click the attachment icon beside the send button.



Editing a message

Steps:

  1. Hover on a message, and a 'Reply', 'Edit' and 'Delete' icon will appear.  
    Users on the portal and the app are restricted to a 15 Minute window to edit or delete messages.

    Restricting edits and deletions after 15 minutes maintains conversation integrity and accountability, preventing misuse or confusion. It encourages thoughtful communication and keeps discussions consistent.


  2. Click on 'Edit' (pencil icon)
  3. The message you're editing will reopen in the composer with its original content for editing.
  4. When you're finished, press the send icon.
  5. The message will be sent with the newly edited content.

Deleting a message

Steps:

  1. Hover on a message, and a 'Reply', 'Edit' and 'Delete' icon will appear.
    Reminder, users on the portal and the app are restricted to a 15 Minute window to edit or delete messages.

  2. Click on 'Delete' (trashcan icon)
  3. Upon deleting, the message will be replaced with a deletion placeholder.


Replying to a particular message

Steps:

  • Hover on a message, and a 'Reply', 'Edit' and 'Delete' icon will appear.
  • Click on 'Reply' (arrow icon)|
  • The message you're replying to will appear above the message composer. Type your response in the message compose. When you're finished, press the send icon.




Note: Messaging is instantaneous.  You will not need to wait in the messaging app to receive a response.  When a message is received, these will be displayed as phone notifications. Ensure you have phone notifications for this mobile app turned on to receive essential building messages.