We are pleased to introduce an update to our events, providing building managers with the ability to cancel events directly through the portal. This update improves the overall user experience by addressing previous limitations where events could only be archived. Below are the detailed descriptions of the new features and enhancements included in this release:

Event Cancellation for Portal Users

  • Building managers can now cancel both a stand-alone event and an entire repeat event directly from the portal compared to the previous option of only archiving events.

  • Important: Portal users can not cancel a single event that is part of a repeat event. connecX is aware that this is an issue, and we aim to fix this when we conduct our uplift of the facility calendar. When editing a single event within a series, the archive/save/cancel buttons will not be displayed on the modal screen.

  • Building managers must provide a reason for cancellation when cancelling an event. When clicking on cancel a cancellation confirm modal will pop up where a building manager can input the cancellation reason.

Event Status Updates

  • Canceled events will have a "Cancelled" status. Archived events will have an "Archived" status.

Calendar Filtering

  • Building managers can filter the calendar to display events by status: cancelled, archived, active, or show all. By default, the calendar will only show active bookings.

Event cancellation notifications

  • Attending residents will receive a push notification when a single or repeat event is cancelled

  • Attending residents will also receive an email notification when a single or repeat event is cancelled

Event cancellation in the app.

  • Residents will see a cancelled status displayed for a cancelled event, if they click that cancelled event they will also see the cancellation reason.

  • Residents who made a booking for a cancelled event will also see a cancelled status displayed against their booking on the My Bookings page.

This update is part of our commitment to continually improve our platform and enhance the user experience for both building managers and residents.